KOHLER Reviews

I have twice had to replace Kohler Shower doors as the finish peels of after just a couple of years. We remodeled a bathroom and thought we were investing in top-quality products by purchasing Kohler. About a year after they were installed, the finish began to bubble and peel off. We contacted Kohler, assuming we had simply received a faulty product. They replaced them, but a little over a year later, the new doors peeled in the same way. This time when I contacted the company, they said "the doors are only warrantied for one year -- so sorry." My much "cheaper" contractor-grade doors lasted 15 years before I replaced them. So much for Kohler quality.

I bought a $400kitchen sink faucet as part of remodeling my kitchen. After only 4 years the faucet is only providing drops of water. I contacted Kohler. After 3 weeks waiting for a "valve" that I'm supposed to install, the valve hasn't even been sent! I have tried and tried to convince a customer support agent to help me but they just don't care. I will NEVER buy another Kohler product. They have serious quality issues and won't help. AVOID KOHLER!

I had a Cape Dory White Kitchen Sink put in approx. 8 months ago. This sink yellowed on the bottom within 1 month. I was advised by Kohler to not use the sink mat I was using as that could be the problem. I purchased their sink rack for 80.00 which leaves marks on the corners of the sink. They advised me how to properly clean without damaging the enamel, which is not to use soft scrub or any abrasive cleaner. Due to a totally unacceptable sink that was brand new & yellow, Kohler replaced with a new one. Unfortunately, I could only get the same one due to the counter & sink hole size. The 2nd one is the same defective sink that yellows. A terrible experience & I would never purchase any of Kohler's Product's again. A brand new kitchen with 2 yellow sink bottoms

Made an order on Kohler.com after getting my order in my cart, I then realize it was impossible to get a delivery date. I needed this in a timely manner by a specific date. I went ahead and place the order hoping to get a delivery date. Once I realized they could not give me a delivery time on the website for the delivery. I went to chat, They were clueless and told me to call the phone number. I was able to find the exact item from a dealer that gave me a delivery date so I place the order with them. Then I called customer service Kohler.com 15 minutes later after I placed the order. I ask to go ahead and cancel it because I can't get a delivery date and I found the exact same item from your dealer and they gave me an exact delivery date. He said let me call the distribution center because your order has already been escalated, after a few minute on hold he came back and said we're sorry your order has already been processed. When you get the item please call us and we will cancel it and you can simply return it over $700.00 charged to my card. Two days later now, I get an email, that says that it shipped and sorry they cannot cancel it, simply return it again. Furthermore, the dealer call and said there order is delayed, know I had to buy a third Kohler sink to meet my deadline.
Very disappointed with there technology and customer service. I would not recommend them as a supplier nor will I buy their products ever again.
Almost $3000 on my card and still no sink.

Purchased a Kennon Necoroc black matte kitchen sink, installed it in August. It has tons of scratches showing up white. Kohler says that normal wear and tear and I should have purchased the sink racks and cleaner for the composite sink. Well, that would have been nice to know when I ordered it from Home Depot, say like on the box, not as a recommendation or suggestion but as NECESSARY to keep it looking good. It looks bad after three months and they say oh well, its normal wear and tear.
I've bought Franklin composite sinks for two other houses we have lived in and never had this issue. So, don't buy this composite sink from Kohler, go Lowes and buy the Franklin sink.

I placed an order for a replacement part that had no picture. They sent me the wrong color so I worked with an online support agent. They said they would have to contact the "sales floor" to get the authorization. I have waited a week, emailed twice, and still no response. Called today and the most unprofessional agent i have ever spoken with fielded the call. I think he was high as a kite. It was like pulling teeth to get any information, i literally thought he fell asleep a couple times. Anyway, good luck if you don't get the right item. You're better off just buying a replacement and praying that the return happens on the back end.

My slow closing Kohler "Catchet" toilet seat cracked in half. I am not a big person and I thought that it was strange. I went on the internet and found many complaints about this specific problem w/ "Catchet" toilet seats, when I called Kohler customer service and told them about the multitude of complaints. All I was offered was a replacement seat at 1/2 price of 45.00!!! I wont be buying anymore Kohler products in the future! Johnny Ventura 818 249 1269

I purchased two cimmaron toilets at Lowes a few weeks ago. I am renovating my home. My contractor tried to install the toilets but there was a problem with the base. My contractor called Kohler customer service and within a few hours they took care of everything. They arranged for me to pick up upgraded
Toilets at Lowes the same day without returning the rather heavy ones I bought. They were great